We at Manasses Henry Furniture want you to rest assured in your purchase with us, and are here to assist you each step of the way. Whether you choose our fast and simple online ordering system, or you would rather have our assistance over the phone, Manasses Henry Furniture is committed to bringing you the exact piece that you envision.
Remember, your furniture will be built just for you. As such, we cannot allow returns on furniture orders. From local lumber sourcing to custom hand-finishing, your purchase from Manasses Henry Furniture is unique to you and to your story. We invite you to become a part of that story from the very beginning
Color/Stain and Graining:
Wood is a natural product created by the environment the natural characteristics of the wood will not allow for a perfectly uniform product and pieces may have color variations. Manasses Henry Furniture is not responsible for those variations.
Estimated Completion Date:
Manasses Henry Furniture produces solid wood, hand crafted furniture and each piece is made to order. Additional time is required to build and finish each piece to meet the high standards expected on custom made furniture. The "estimate" completion date is the approximate date the order is expected. The "actual" completion date varies from the "estimated" completion date. We will do everything we can to try and get your order in timely manner. However, we will not rush the building and finishing process as we desire your furniture to be built with the highest possible craftsmanship available.
We take great pride in the workmanship of our craftsmen and it is with this confidence and confidence that we back each piece with a Lifetime Guarantee. You will need to register your purchase with us as the original owner of your Manasses Henry Furniture. Should the properly maintained furniture fail at any time because of workmanship, not because of normal use, misuse, neglect or abuse, or exposure to extreme heat, cold, or humidity; This warranty does not apply to issues caused by the failure to maintain proper (35%-45%) humidity levels in the home. We will either repair it or replace it upon our discretion. We believe strongly in the integrity of our workmanship, and we guarantee our properly maintained furniture for life.
Important: Your proper care and maintenance as described within "How To Properly Maintain Your Manasses Henry Furniture" is a condition of your Lifetime Warranty.''
This warranty does not apply to any damage in transit or any defect resulting from neglect, abuse, accident, or alterations or repairs by anyone other than an authorized factory representative.
This warranty applies to "in home" (non-commercial) use only.
We charge a 50% non-refundable deposit of all orders over $300.00 total to your Visa, Discover, American Express, or Master Card upon checkout. The remaining 50% will be charged when the shipper takes possession of your order. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment.
There is a 7.00% sales tax charge for any order delivered within Indiana.
Order status may be checked by e-mailing us at email@example.com Please include your order number. Most orders take 14-20 weeks from order placement to delivery
Cancellation, Order Policy:
You have 72 hours from the time of the original order to cancel (with a full refund). You agree to a 25% restocking fee & full amount of return freight.
In the event your furniture arrives with minor damage, we require you to accept the furniture and note any damage on the shippers bill of laden. If the furniture has major damage due to shipping, please refuse delivery and return immediately so we can repair or replace at our discretion.
Is My Transaction Secure?
Please Note - Privacy Issues: All information gathered at this site will in no way be distributed or sold to anyone. We respect the right to your privacy and we will protect it. The cart is protected on the secure server so that all your information will be encrypted to avoid being intercepted by a third party. Rest assured that your information will reach us safely, securely, and privately.
Once a purchase has been made an invoice will be generated describing the goods purchased, and all costs assigned to the order. This invoice will be sent to your designated email address.
Enforcement/Choice of Law/Venue:
Any and all disputes relating to this Agreement, Online Privacy and Shipping Policy, your use of the site, the service, or the content are governed by, and will be interpreted in accordance with the laws of the State of Indiana, county of Elkhart and Township of Middlebury, without regard to any conflict of laws provisions. The venue for any and all disputes relating to this agreement shall be in the state of Indiana.
If you register to become a Manasses Henry Furniture member, you are responsible for maintaining the confidentiality of your member identification and password information, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your member identification and password.